We have identified unusual activity and for your security, we have placed your account on hold. To release this hold, please verify your identity by providing a copy of the primary taxpayer's identification. Secondary taxpayer ID's will not be accepted. If you do not complete the verification process within 5 business days, you may need to work directly with the IRS. The verification process can take up to 7 business days for TPG to review your ID. We will send you another email regarding your verification status once your ID has been reviewed. You can log into your account at taxpayer.sbtpg.com for updates regarding your tax refund.